Look, we get it - nobody actually enjoys reading these things. But your privacy matters to us at Ignarion Hollow, so we've tried to make this as straightforward as possible.
Welcome to Ignarion Hollow Fitness. We're a HIIT and functional fitness gym located right here in Vancouver, and we take your privacy seriously - probably more seriously than we take rest days.
This policy explains what info we collect when you train with us, book classes, or just browse our site. It's all pretty standard stuff, but we want you to know exactly what's happening with your data.
By using our services, you're agreeing to this policy. If something doesn't sit right with you, hit us up at info@ignarionhollow.info and let's talk it through.
When you sign up or book a session, we'll ask for basics like:
To keep you safe and help you crush your goals, we might collect:
Like most websites, we automatically collect some tech stuff:
We're not in the business of selling your info or anything sketchy like that. Here's what we actually do with it:
We'll never use your health data for marketing without explicit permission. That stuff stays between you, your trainer, and our secure systems.
We're pretty protective of your info, but there are a few situations where we might need to share it:
We work with trusted third parties who help us run the gym - payment processors, scheduling software, email services. They only get what they need to do their job, and they're bound by confidentiality agreements.
If the law requires it or we need to protect someone's safety, we might have to disclose information. Think court orders, emergency situations, that sort of thing.
If Ignarion Hollow ever gets sold or merged (not planning on it, but you never know), your data would transfer to the new owners under the same privacy protections.
We will NEVER: Sell your personal information to third parties, share your health data with marketers, or post your info publicly without permission.
Yeah, we use cookies - not the protein kind, unfortunately. These are small files that help our website work better and remember your preferences.
You can disable cookies in your browser settings, but heads up - some features might not work properly if you do.
We also use pixel tags and similar tech to track email opens and link clicks in our newsletters. If that's not your thing, you can unsubscribe anytime.
We take data security as seriously as we take proper squat form. Here's what we do to protect your info:
That said, no system is 100% secure. We do our best, but we can't guarantee absolute security. If we ever experience a data breach, we'll notify affected members ASAP and take immediate action to fix it.
Your part: Keep your login credentials private, use a strong password, and let us know immediately if you think your account's been compromised.
Under Canadian privacy laws (PIPEDA and BC's PIPA), you've got some solid rights when it comes to your personal data:
You can request a copy of all the personal data we have about you. We'll get it to you within 30 days, usually much faster.
If something's wrong or outdated, let us know and we'll fix it. You can update most stuff yourself through your member portal.
Want us to delete your data? We can do that, with a few exceptions (like if we need it for legal/accounting purposes). Just shoot us a request.
Don't want marketing emails? No problem - there's an unsubscribe link in every email, or just tell us and we'll stop.
You can withdraw consent for certain data processing anytime. Note that this might affect our ability to provide some services.
To exercise any of these rights, contact us at info@ignarionhollow.info or call (604) 555-0147. We'll verify your identity and process your request promptly.
We welcome younger athletes (16+) to train with us, but we need parental consent for anyone under 19 in BC.
For members under 19, we require:
Parents can request access to their child's data, make corrections, or request deletion at any time. We take extra care with information about younger members and only share it when necessary for training and safety.
Our website isn't designed to collect data from anyone under 16 without parental supervision. If you're a parent and think your child under 16 has provided us information without permission, contact us immediately and we'll delete it.
We might update this policy from time to time - laws change, our services evolve, you know how it goes. When we make changes, we'll:
We recommend checking this page occasionally, especially if you haven't been around for a while. Continued use of our services after changes means you're cool with the updated policy.
Got questions about this privacy policy? Want to exercise your rights? Or just want to chat about how we handle your data? We're here for you.
2875 Burrard Street, Vancouver, BC V6J 3J8
If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the BC Office of the Information and Privacy Commissioner.
We collect what we need to run the gym and keep you safe. We protect it like it's our own. We don't sell it or do anything shady with it. You're in control of your data, and we're here to help if you have questions. That's the gist of it - everything else is just legal details to back that up.